Nancy Limon
Childress,TX
Summary
Dedicated customer service representative with a strong focus on resolving complex issues, enhancing service practices, and ensuring customer satisfaction through effective communication and attention to detail.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Representative
Childress County Farm Bureau
Childress, TX
08.2022 - Current
- :
- - Addressed customer inquiries via phone, email, and in-person, ensuring prompt and accurate responses.
- - Efficiently processed policy changes and claims for members.
- - Educated clients on available insurance products and services.
- Worked with team members to effectively resolve complex customer issues and improve overall customer satisfaction.
- Provided actionable feedback to management, contributing to enhancement of customer service practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Vault Teller/New Accounts Representative
The Peoples Federal Credit Union
Childress, Tx
06.2017 - 07.2022
- Processed and verified cash deposits and withdrawals for member accounts.
- Maintained accurate vault cash levels to ensure operational readiness.
- Managed daily balancing of cash drawers and vault transactions.
- Performed daily reconciliation of vault funds and reported any irregularities to management.
- Conducted regular audits of cash handling procedures for compliance.
- Assisted members with account inquiries and transaction-related questions.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
Teller
National
Childress, Texas
06.2010 - 05.2017
- Processed customer transactions accurately and efficiently at National Bank.
- Managed cash drawers, ensuring accurate cash handling and daily reconciliation.
- Assisted customers with account inquiries and provided product information.
- Promoted bank services, increasing customer engagement and satisfaction levels.
Education
High School Diploma -
Childress High School
Childress, TX05-2001
Skills
- Customer support
- Policy processing
- Cash handling
- Customer relationship management
- Problem solving
- Detail orientation
- Bilingual communication
- Product education
- Claims processing
Languages
Spanish
Native/ Bilingual
Certification
- Insurance Producer License
Timeline
Customer Service Representative
Childress County Farm Bureau
08.2022 - Current
Vault Teller/New Accounts Representative
The Peoples Federal Credit Union
06.2017 - 07.2022
Teller
National
06.2010 - 05.2017
High School Diploma -
Childress High School