HLENGIWE MABUZA
Park City,USA
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving. Five-Star by Forbes experience.
Overview
10
10
years of professional experience
Work History
Host
Montage Deer Valley
Park City, Utah, USA
05.2025 - Current
- Supporting servers with food running, table resets, and guest requests.
- Coordinating with kitchen and service staff to ensure timely delivery.
- Maintaining cleanliness and organization in front-of-house areas.
- Assisting with menu knowledge and guest inquiries.
- Providing a refined and friendly guest experience in a high-end resort, and five star by Forbes experience.
- 5-star Hotel, Utah, USA
- Assisted servers by delivering food and beverages to tables efficiently.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Collaborated with kitchen staff to streamline service during busy hours.
- Supported guest needs by promptly addressing requests and inquiries.
- Managed reservations using OpenTable and 7 rooms optimizing seating arrangements for maximum guest satisfaction.
Server
Piatto Ferrarmere
Johannesburg, South Africa
01.2021 - 04.2025
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Streamlined order-taking process to minimize wait times for diners.
- Inspected dishes and utensils for cleanliness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Cashier/ Betting Clerk
Supabets Gaming Board
Johannesburg
04.2016 - 09.2020
- Managed betting transactions, monitored electronic records.
- Verified customer identity, account balances, and winning tickets.
- Paid out winnings, handled customer complaints and inquiries.
- Answered betting questions via phone, email, and in person.
- Maintained accurate records, ensured compliance with gaming regulations.
- Assisted with event promotions and marketing.
- Maintained confidentiality of customer information.
Education
Diploma - Tourism and Hospitality Management
University of South Africa
Johannesburg04-2023
Skills
Guest Service and Hospitality
Fine Dining Etiquette
Fluent English Communication
Reservation & Seating Management
Team Collaboration
High-volume Service
Cultural Sensitivity
Professional Appearance & Communication
Fast Learner & Adaptable
POS Systems
FoodHandler Certificate
Timeline
Host
Montage Deer Valley
05.2025 - Current
Server
Piatto Ferrarmere
01.2021 - 04.2025
Cashier/ Betting Clerk
Supabets Gaming Board
04.2016 - 09.2020
Diploma - Tourism and Hospitality Management
University of South Africa