Hilary Mensah
Houston,TX
Summary
Experienced in veterinary assistance and customer service, with a strong background in maintaining accurate medical records and providing detailed care instructions to pet owners. Demonstrated ability to address healthcare needs of animals by coordinating with veterinarians and ensuring compliance with treatment protocols. Proven skills in managing client inquiries and resolving issues effectively, contributing to high levels of customer satisfaction. Bilingual in English and Spanish, facilitating communication with diverse clientele and enhancing service delivery.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Secretary
EarTrim.com
Houston , TX
10.2021 - Current
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Prepared and reviewed records and consent forms.
- Delivered excellent service to pet owners to drive repeat business.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Prepared and labeled medications and instructed client on administration.
- Obtained relevant health history and information from clients to maintain medical charts.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Resolved customer complaints in a professional manner.
- Recommended, selected, located, and obtained products to meet customer needs.
- Informed customers of in-store promotions or pricing specials.
- Welcomed customers, offering assistance to help find store items.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained filing systems for important documents.
- Created and updated spreadsheets to track and report data.
- Cleaned and sterilized exam rooms between appointments.
- Provided detailed patient care instructions to pet owners.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
- Facilitated communication for people with limited language proficiency.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Aldine High School
Houston , TX05-2024
Skills
- Customer service
- Time management
- Understanding customer needs
- Teamwork and collaboration
- Veterinary assistance
- Bilingual in English and Spanish
- Pet care knowledge
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Computer skills
- Animal care
- Pet care
- Decision-making
- Math skills
- Stress management
- Research
- Active listening
- Confidentiality management
- Responsibility
- Positive attitude
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Elementary
Timeline
Secretary
EarTrim.com
10.2021 - Current
High School Diploma -
Aldine High School