Hoang Phung
Houston,TX
Summary
Hardworking Server/Bartender/Manager with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
5
5
years of professional experience
Work History
Supervisor
Kokoro
Houston, TX
07.2024 - Current
- Trained and mentored new staff members on company policies and procedures.
- Ensured compliance with safety regulations and maintained a clean workspace.
- Coordinated inventory management and restocking of merchandise as needed.
- Monitored employee performance and provided constructive feedback regularly.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
Server/Bartender/Manager
Shogun
Pearland, TX
09.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Created friendly working environment
- Ensured customer satisfaction and effectively resolved complaints
Server/Bartender
Sushi By The Heights
Houston, TX
06.2023 - 07.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
Server
Ichiban Steakhouse & Sushi Bar
Katy, TX
05.2021 - 09.2022
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Toro Japanese Steakhouse & Sushi Bar
Houston, TX
08.2020 - 05.2021
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Associate of Business Administration -
Houston Community College
Houston, TXSkills
- Order Accuracy
- Beverage Preparation
- Order Management
- Positive and professional
- Table setting arrangements
- Dining customer service
- Quality Control
- Employee training
- Team leadership
- Customer relationship management
Timeline
Supervisor
Kokoro
07.2024 - Current
Server/Bartender
Sushi By The Heights
06.2023 - 07.2023
Server/Bartender/Manager
Shogun
09.2022 - Current
Server
Ichiban Steakhouse & Sushi Bar
05.2021 - 09.2022
Server
Toro Japanese Steakhouse & Sushi Bar
08.2020 - 05.2021
Associate of Business Administration -
Houston Community College