HOANG TA
Summary
Business Analytics and Finance student with hands-on experience in operational analytics, market research, and cross-functional project work at Capital One. Skilled in data analysis, financial modeling, and translating insights into actionable business decisions.
Overview
6
6
years of professional experience
Work History
Branch Ambassador
Capital One
Aspen Hill, USA
10.2022 - Current
- Analyzed customer flow and capacity data to optimize staffing, reducing average wait times by 10 minutes and increasing NPS to 95%.
- Early adopter of Gemini (AI), creating training materials on workflow optimization and onboarding 100+ employees across the WMDC market.
- Partnered with product managers and engineers to pilot Project Evergreen, improving operational efficiency and reducing paper waste; presented results to 150+ stakeholders.
- Tracked and analyzed 9 operational KPIs; created standardized weekly dashboards for 15-person team to enhance performance monitoring and support process improvement.
- Conducted market and operational research for ProNote Money Counter Project; produced training documentation and funding materials to facilitate rollout across 17 markets.
Sales Supervisor
BestBuy
Rockville, USA
07.2021 - 09.2022
- Led a team of 8 advisors to exceed monthly revenue targets by 15%, incorporating financial data analysis to optimize sales strategies and support business performance evaluations.
- Analyzed sales metrics and identified opportunities for improvement, leading to a 20% increase in sales conversion rates and a $50,000 boost in monthly revenue.
- Delivered onboarding training and coaching to new hires, resulting in net promoter score above 85%.
Store Manager
Ding Tea
Rockville, USA
02.2020 - 07.2021
- Implemented strategic marking initiatives resulting in a 20% increase in sales within one quarter, translating to an additional $10,000 in revenue.
- Trained and supervised 12 staff members, fostering collaboration and improving employee retention.
- Developed vendor relationships, negotiating pricing agreements that reduced ingredient costs by 10%.
Education
Bachelor of Science - Finance, Double Major, Operations Management & Business Analytics
University of Maryland
College Park, MD 09.2023 - 12/2025
Associate Degree - Business Administrative
Montgomery College
Rockville, MD 09.2020 - 05/2022
Skills
- Google Suite
- R Studio
- Advanced Excel
- Financial Modeling & Valuation (DCF)
- Project Management
- Data Analysis
- Sales and Marketing
- Company Valuation
Languages
Vietnamese
First Language
Affiliations
- Volunteer of Junior Achievement of Greater Washington Group
Timeline
Bachelor of Science - Finance, Double Major, Operations Management & Business Analytics
University of Maryland
09.2023 - 12/2025
Branch Ambassador
Capital One
10.2022 - Current
Sales Supervisor
BestBuy
07.2021 - 09.2022
Associate Degree - Business Administrative
Montgomery College
09.2020 - 05/2022
Store Manager
Ding Tea
02.2020 - 07.2021