Microsoft Office suite
Hodari Hayden
Lombard,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Sam Ash Music
03.2008 - 03.2024
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager
Guitar Center
03.2024 - 03.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Increased sales revenue by developing and implementing effective sales strategies.
Senior Store Manager
Hayden's Market
05.2003 - 09.2007
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
Education
Accounting And Business Management
KENNEDY KING
Chicago, IL06.2001
Skills
- Schedule Management
- Business Management
- Staff Motivation
- Sales Team Development
- Payroll Administration and Timekeeping
- Team Leadership
Software
Microsoft Word
PowerPoint
Outlook
Excel
Pro Tools 20229
Logic 1081
Ableton Live 11
Certification
Instructor of Pro Tools and Technology 101 classes at Sam Ash Music from 2013-2016.
Timeline
Sales Manager
Guitar Center
03.2024 - 03.2025
General Manager
Sam Ash Music
03.2008 - 03.2024
Senior Store Manager
Hayden's Market
05.2003 - 09.2007
Accounting And Business Management
KENNEDY KING
Similar Profiles
Keith ArnoldKeith Arnold
Warehouse Associate at Sam Ash Music StoresWarehouse Associate at Sam Ash Music Stores
Justin CorbinJustin Corbin
Sales Associate at Sam Ash MusicSales Associate at Sam Ash Music
Clay RigdonClay Rigdon
Regional Manager at Sam Ash Music StoresRegional Manager at Sam Ash Music Stores