Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hoke Johnston

Elko,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Epiroc Drilling Solutions
06.2019 - Current
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
  • Developed and implemented customized service plans to meet customer needs.
  • Discussed and recommended service options with customers and explained costs involved.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Field Service Technician

Komatsu
02.2013 - 06.2019
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
  • Developed and implemented customized service plans to meet customer needs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Education

Associate of Applied Science - Diesel Mechanics Technology

College of Southern Idaho
Twin Falls, ID
06.1996

High School Diploma -

Mackay Jr/Sr High School
Mackay, ID
05.1995

Skills

  • Technical Analysis
  • Equipment Inspection
  • Work Order Management
  • Tool Management
  • Technical Troubleshooting
  • Fault Diagnosis
  • Electrical Troubleshooting
  • Equipment Repair
  • Customer Service
  • Repair and Installation
  • Reading Wiring Diagrams

Timeline

Field Service Technician

Epiroc Drilling Solutions
06.2019 - Current

Field Service Technician

Komatsu
02.2013 - 06.2019

Associate of Applied Science - Diesel Mechanics Technology

College of Southern Idaho

High School Diploma -

Mackay Jr/Sr High School

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Hoke Johnston