Holdan Cole
Mineral Wells,TX
Summary
Experience with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Digital Associate
Walmart
09.2022 - Current
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Sales Associate
Harbor Freight Tools USA
03.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
No Degree - Business Administration And Management
Weatherford College
Weatherford, TXBachelor of Arts - Marketing
Tarleton State University
Stephenville, TX05.2025
High School Diploma -
Mineral Wells High School
Mineral Wells, TX05.2022
Skills
- Data Entry
- Customer interaction
- Work Planning and Prioritization
- Policy Implementation
- Computer Skills
- Strategy Development
- Complex Problem-Solving
- Sales Techniques
- Oral communication
Certification
Microsoft Office [2021]
Adobe [2022]
Timeline
Digital Associate
Walmart
09.2022 - Current
Sales Associate
Harbor Freight Tools USA
03.2022 - 08.2022
No Degree - Business Administration And Management
Weatherford College
Bachelor of Arts - Marketing
Tarleton State University
High School Diploma -
Mineral Wells High School
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