Holden Graham
Bloomington,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Thrives in fast-paced environments and excels in adapting to diverse challenges beyond the job description.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Buffalo Wild Wings
Bloomington
11.2020 - Current
- Oversaw operations for two restaurants spanning two counties in Indiana, with a combined staff of 10 managers and nearly 100 employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated meaningful partnerships with liquor and beer suppliers, gaining in-depth understanding of the intricacies of alcohol industry, both within the restaurant and beyond.
- Performed several corporate level inspections of both restaurants.
- Proficient in resourceful problem-solving even within the demanding and high-pressure restaurant environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Proficient in reading blueprints and collaborating with General Contractors on multiple company renovations.
Assistant Kitchen Manager
McAlister's Deli
Carmel, IN/Bloomington, IN
04.2016 - 11.2020
- Closed down kitchen after each shift and followed precise cleaning protocols.
- Promoted to trainer, responsible for training new kitchen employees
- Promoted to Assistant Kitchen Manager, responsible for overseeing staff and closing the kitchen each shift
- Trained employees on correct cooking techniques, safety standards, and performance strategies.
- Completed regular line checks to maximize quality assurance.
- Delegated tasks to team members to optimize productivity.
- Maintained knowledge of current menu items, seasonal specials, ingredients and preparation methods.
Field Scout
Co-Alliance
Tipton, IN
05.2019 - 08.2019
- Worked outdoors in challenging conditions, accurately identifying weeds, insects, and pesticide damage.
- Conducted extensive scouting of corn and soybean fields spanning hundreds of acres.
- Strategically planned field walks, optimizing efficiency and coverage.
- Wrote official Field Scout Reports on each field
- Engaged with customers to provide updates on their fields and address concerns.
- Maintained knowledge for identifying weeds and insects and pesticide damage
- Presented written and oral documentation of investigations, surveys and field assignments.
Education
No Degree - Chemistry
Indiana University
Bloomington, IndianaHigh School Diploma -
Carmel High School
Carmel, Indiana05.2017
Skills
- P&L Responsibility
- Interpersonal Communication Skills
- Quick Problem-Solving Skills
- Strong Leadership Abilities
- Technologically Inclined
- Employee Paperwork
- Operational Efficiency
- Inventory Control Processes
Certification
- Liquor License
- Serve Safe Certified
- Serve Safe Proctor Certification
Timeline
Multi-Unit Manager
Buffalo Wild Wings
11.2020 - Current
Field Scout
Co-Alliance
05.2019 - 08.2019
Assistant Kitchen Manager
McAlister's Deli
04.2016 - 11.2020
No Degree - Chemistry
Indiana University
High School Diploma -
Carmel High School