Holden Wetegrove
San Antonio,TX
Summary
Computer security professional with 2 years of progressive experience in Information Technology industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Technician II
SMS Data Products
10.2023 - Current
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Monitored WiFi on various Military installations
Intelligence Analyst
US Army
05.2021 - Current
- Data security and dispensing critical and sensitive information
- Gather data from multiple sources EX: OSINT, SIGINT, MASINT, IMINT, HUMINT
- Critical thinking and problem solving
- Collection, analysis, security and dispensing of critical and sensitive intelligence
information/data
Intelligence Analyst
Customs And Border Protection
10.2022 - 10.2023
- Data processing from multiple sources
- Handling secure and critical data
- Maintaining data sanitization policies and practices
- Windows proficiency
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
Help desk representative
Camp Bow Wow
01.2021 - 08.2021
- Provide customer facing support to new and existing customers
- Provide customer support over the phone
- Document data taken from customer and generated reports for employees to perform their daily tasks
- Responded to inquiries by phone, email and walk-up requests.
- Routinely update Computers and printers
- Supported 5 locations with more than 30 end devices
Education
High School Diploma -
Texas Military Institute
Bootcamp - CyberSecurity
University of Texas
San Antonio, TX10.2023
Skills
- Research and Analysis
- Incident Reporting
- Data Collection
- Report Writing
- Account Management
- Disaster Recovery
- Desktop Support
- Windows 10
- Computer Hardware Knowledge
- Computer System Maintenance
Additional Information
- Active DoD TS/SCI
Certification
- Security+ CE, CompTia 03/02/2023 - 03/02/2026
Timeline
Help Desk Technician II
SMS Data Products
10.2023 - Current
Intelligence Analyst
Customs And Border Protection
10.2022 - 10.2023
Intelligence Analyst
US Army
05.2021 - Current
Help desk representative
Camp Bow Wow
01.2021 - 08.2021
High School Diploma -
Texas Military Institute
Bootcamp - CyberSecurity
University of Texas
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