Donna Holiday
Branch Manager/Senior Escrow Officer
McKinney,TX
Summary
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
27
27
years of professional experience
Work History
Branch Manager
Stewart Title
Plano , Texas
01.2018 - Current
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Worked with builders (Pacesetter and History Maker Homes), realty professionals, and lender representatives to complete a smooth and efficient process.
- Prepared detailed closing statements, highlighting all transaction costs and disbursements.
Branch Manager
Fidelity National Title Insurance Company
Allen , Texas
04.2017 - 01.2018
- Reviewed and verified documents to ensure compliance with laws, regulations, and contractual provisions.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards, and title requirements.
Branch Manager/Senior Escrow Officer
Title365
Allen , Texas
03.2013 - 04.2017
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Trained and monitored employees to grow knowledge in escrow transactions, clearing titles, assembling, preparing, and reviewing closing documents.
- Managed a team to ensure closings for foreclosure, refinance, and purchase transactions.
Interim Construction Closer
Old Republic/Highland Homes
Plano, Texas
08.2009 - 02.2013
- Specialized in land development for the Dallas, Austin, and San Antonio areas.
- Worked closely with the developers to prepare settlement statements for the lot takedown.
- Reviewed tax certificates, title commitments, and ensured recording was correct for the subdivisions.
Escrow Assistant
Republic Title
Plano , Texas
01.1998 - 07.2009
- Monitored the progress of each transaction from beginning to end, ensuring timely completion for the builder account.
- Assisted with the Sovereign and Bel Air Homes builder account.
- Coordinated with lenders, buyers, sellers, insurance agents, surveyors, and others involved in the transaction.
- Assisted customers with the escrow process, including answering questions and providing documentation.
Education
High School Diploma -
Plano Senior High
Plano, TX06-1991
Skills
- Resware, Soft Pro, Ramquest
- Business development expertise
- Team leadership
Timeline
Branch Manager
Stewart Title
01.2018 - Current
Branch Manager
Fidelity National Title Insurance Company
04.2017 - 01.2018
Branch Manager/Senior Escrow Officer
Title365
03.2013 - 04.2017
Interim Construction Closer
Old Republic/Highland Homes
08.2009 - 02.2013
Escrow Assistant
Republic Title
01.1998 - 07.2009
High School Diploma -
Plano Senior High
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