Holland Smith Granger

Biolife Plasma Services

06.2008 - 08.2025

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Processed bi-weekly payroll for employees
Conducted in-depth interviews to assess candidate qualifications and role suitability
Administered pre-employment drug screening
Oversaw employee terminations, ensuring adherence to legal standards and company procedures
Facilitated onboarding and offboarding processes, maintaining accurate personnel records