Hollese Baker
Charlotte,NC
Summary
Dedicated employee with strong customer service skills, adept at multitasking and effective time management. Committed to ensuring positive and memorable experiences for all customers. Proven ability to handle multiple tasks efficiently while maintaining high service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Leader
7 Eleven Store
Charlotte , NC
04.2022 - 10.2025
- Ensured smooth customer experiences by managing daily store operations.
- Prepared weekly and monthly sales trend reports, analyzing competitor activities.
- Maximized profits through effective budget management and cost control.
- Maintained operational integrity by adhering to established policies and procedures.
- Delivered measurable results across product lines through leadership in marketing, merchandising, and sales initiatives.
Store Manager
Goodwill SP
Charlotte , NC
06.2015 - 04.2022
- Trained and supervised staff, resulting in improved productivity and service quality.
- Implemented store policies to ensure safety and compliance standards.
- Coordinated community outreach programs to foster goodwill initiatives.
- Maintained accurate records of employee performance reviews for assessment.
- Developed strategies to maximize sales and increase profitability.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ04-2026
Skills
- Client support and service
- Sales data analysis
- Financial planning
- Leadership and team management
- Dispute resolution
- Strategic marketing
Certification
- Customer Service Excellence Certification - GoodwillSP , Issued June 2016
- Manager Training Certification- GoodwillSP , Issued September 2019
Accomplishments
- GoodwillSP Manager Of The Year 2022
Timeline
Store Leader
7 Eleven Store
04.2022 - 10.2025
Store Manager
Goodwill SP
06.2015 - 04.2022
Associate of Arts - Business Administration And Management
University of Phoenix