TRACE MOLLET
Faherty Brand
Columbus,OH
17
years of professional experience
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Work History
Store Leader
1 Year 5 Months- Led store operations to deliver consistent sales performance and elevated client experience.
- Coached associates on product knowledge, selling techniques, and service standards.
- Managed daily floor coverage, staffing schedules, and task priorities.
- Monitored inventory accuracy and supported replenishment for key assortments.
Store Leader
9 Months- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
Assistant Store Leader
2 Years 2 Months- Delegated daily tasks, addressed employee questions, and resolved scheduling issues
- Mentored employees to help improve skills and enable team members to become peak performers on job
- Managed team workload to reach production targets
- Built relationships with team members to encourage willingness to address concerns and issues.
Sales Associate and Ski Tech
5 Months- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Manager
3 Months- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Factory Manager
1 Year 6 Months- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship
- Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
Sales Associate
1 Year 3 Months- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Surpassed first expectations by 400%.
Park Services Associate
5 Years 3 MonthsEducation
BBA - Apparel Merchandising And Product Development
- Captain of BGSU Waterski Team
Skills
Post-Sales Support
Prospecting Skills
Market Research
Problem-Solving Strengths
Product and Service Knowledge
Product Promotion
Interpersonal Communication Skills
Strategic Planning
Client Development and Retention
Maintaining Customer Database
Timeline
Store Leader
Faherty Brand
06.2025 - CurrentRead More
Store Leader
Faherty Brand
09.2024 - 06.2025Read More
Assistant Store Leader
Faherty Brand
07.2022 - 09.2024Read More
Sales Associate and Ski Tech
East Slope Outdoors
02.2022 - 07.2022Read More
Sales Manager
FastSigns
10.2021 - 01.2022Read More
Factory Manager
Flower Manufacturing LLC
06.2019 - 12.2020Read More
Sales Associate
Sunglass Hut At Macy's
05.2016 - 08.2017Read More
Park Services Associate
Sluggers & Putters Family Fun Park
05.2010 - 08.2015Read More
Bowling Green State University
BBA from Apparel Merchandising And Product Development
Read More