Holley Riggins
Gerald,MO
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Service Team Leader
Panera Bread Co
10.2022 - 08.2023
- Trained and assisted service members regularly.
- Maintained regular communication with associates to promote future initiatives, organize new projects, and share program achievements.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
Retail Team Member
Panera Bread Co
09.2020 - 10.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions and addressed customer concerns.
Education
Psychology
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Owensville High School
Owensville, MO05.2022
Skills
- Guest Engagement
- Teamwork and Collaboration
- Overseeing Daily Activities
- Efficient and Detail-Oriented
- Collaborative Environments
- Problem Solving
- Time Management
- Leadership experience
Activities
- Drama Club
- Peer Mediation
- Volunteered with Helping Hands
Timeline
Barista Trainer
Starbucks
09.2023 - Current
Service Team Leader
Panera Bread Co
10.2022 - 08.2023
Retail Team Member
Panera Bread Co
09.2020 - 10.2022
Psychology
Arizona State University
High School Diploma -
Owensville High School
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