Kayla Bias
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Overview
9
9
years of professional experience
Work History
Barista Trainer
Starbucks
Holland
10.2020 - Current
- Trained new baristas on beverage preparation techniques and equipment usage.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Party Host
Funagins
Sylvania
03.2019 - 08.2019
- Coordinated themed party activities for children and families.
- Managed guest interactions to ensure a fun atmosphere.
- Organized and set up party spaces according to client preferences.
Court Monitor
Sky Zone Trampoline Park
Holland
06.2017 - 09.2017
- Assisted guests with questions about park features and safety protocols.
- Monitored court proceedings to ensure a safe and secure environment for all participants.
- Monitored activities to ensure safety compliance during trampoline use.
Education
Notre Dame High School
Toledo , OHSkills
- Train new baristas
- Beverage preparation
- Customer service
- Guest engagement
- Problem solving
- Time management
- Staff coaching
- Supply ordering
- Order taking
- POS system operation
Timeline
Barista Trainer
Starbucks
10.2020 - Current
Party Host
Funagins
03.2019 - 08.2019
Court Monitor
Sky Zone Trampoline Park
06.2017 - 09.2017
Notre Dame High School