Overview
Professional Summary
Work History
Education
Skills
Timeline

Elizabeth Neal

Starbucks
Wake Forest,NC
2
years of professional experience

Barista Trainer and barista with strong customer service, problem-solving, and team collaboration skills. Experienced in coaching new hires, supporting shift operations, and delivering accurate, high-quality drinks.

Work History

Barista Trainer/Barista

2 Years 4 Months
Starbucks | 06.2024 - Current
  • Trained partners on beverage preparation, espresso standards, and customer service routines.
  • Coached new hires on store procedures, safety practices, and quality expectations.
  • Demonstrated drink customization, POS workflow, and efficient order fulfillment.
  • Reinforced recipe accuracy and drink consistency across shift operations.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

GED

Vance-Granville Community College | Henderson, NC

Skills

Problem-solving if something happens to go wrong with a customer's order whether that means remaking the drink using the right now recovery option
or even a service recovery card/refund to achieve the best order resolution.
Leadership experience
from helping my fellow baristas perfect their craft to ensure every customer receives the right order.
Team collaboration
flexing in and helping out other partner's in whichever position they're in. Whether helping with drinks on bar
stocking up other partner's stations when they need
or even flexing over to food station to help make or run food.
Customer engagement
learning all of my stores regulars has been so much fun. It's always nice to see their faces
and be able to be a part of their day/routine.

Timeline

Barista Trainer/Barista

Starbucks
06.2024 - CurrentRead More

Vance-Granville Community College

GED
Read More
Elizabeth Neal