Summary
Overview
Work History
Skills
NMLS
Agricultural Experience
Certification
Timeline
Generic

Holli Williams

Trenton,TX

Summary

Disciplined Operations Manager with more than 25 years of expertise developing talents in the Loan Servicing and Agricultural arenas. A true leader experienced in problem resolution and carrying ideas from conception to production. Excellent technical and analytical knowledge with collaborative cross-functional skills including presentation and subject matter experience derived from Six Sigma methodologies.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Consultant

KeyBank
, TX
12.2022 - Current
  • Collaborate cross functionally with Risk, Compliance, Servicers, Procurement and Legal to finesse Solar portfolio.
  • Identify process gaps, generated innovative ideas to expand regulatory compliance and improve customer experience.
  • Creation of efficient tracking mechanisms to source, remediate and resolve loan underwriting and servicing defects.

Marketing & Sales Director

Bluebonnet Meat Co.
, TX
02.2019 - 11.2022
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Published updated web presence with merchant account capabilities and online reservation and purchasing system.
  • Analyzed data on customer buying habits, preferences and demands in order to optimize product offerings.

Mortgage Servicing AVP

JP Morgan Chase
, TX
12.2005 - 02.2016
  • Drove multiple channel Default modification underwriting, SCRA servicing, complaint oversight and CSAT teams.
  • Created call center, underwriting and complaint center training material with regulatory and investor metric integration.
  • Authored desktop modification underwriting program that was enhanced and released across all servicing centers.

Loss Mitigation Manager

Wells Fargo Home Mortgage
, CA
09.1998 - 01.2003
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Skills

  • Cross Functional Leader
  • Six Sigma Project Management
  • Risk Assessment & Root Cause
  • Regulatory Compliance Expert
  • MSP, NLS and LSAMS/AS400
  • System Integration

NMLS

NMLS 2220687

Agricultural Experience

  • Knowledgeable in Cattle and Draft Horse Operations and master of animal husbandry techniques.

Certification

  • Six Sigma Green Belt
  • Masters Of Beef Advocacy

Timeline

Operations Consultant

KeyBank
12.2022 - Current

Marketing & Sales Director

Bluebonnet Meat Co.
02.2019 - 11.2022

Mortgage Servicing AVP

JP Morgan Chase
12.2005 - 02.2016

Loss Mitigation Manager

Wells Fargo Home Mortgage
09.1998 - 01.2003

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Holli Williams