Hollie Bock
Kent,OHIO
Summary
Customer-focused hospitality professional with 8+ years of experience in restaurant service, bartending, and leadership roles. Proven ability to manage fast-paced environments, provide exceptional guest experiences, and support team operations. Strong background in cash handling, upselling, inventory management, and customer relations.
Overview
10
10
years of professional experience
Work History
Lead Server
North End
Hudson, OH
03.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Collaborated with kitchen staff to streamline order processes and enhance communication.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Server/Bartender
Burntwood Tavern
Solon, OH
01.2022 - 04.2024
- Delivered high-quality food and beverage service in a fast-paced environment
- Prepared cocktails, wine, and specialty drinks with consistency and accuracy
- Upsold menu items to increase average check totals
- Maintained cleanliness and organization of bar and dining areas
- Processed payments and balanced cash drawers
Pharmacy Technician
CVS Pharmacy
Mogadore, OH
08.2020 - 02.2022
- Assisted pharmacists with prescription preparation and customer service
- Accurately processed insurance claims and patient information
- Maintained confidentiality and compliance with pharmacy regulations
- Managed inventory and restocked medications
Line Cook/Prep
Sequoia Pro Bowl
Worthington, OH
08.2016 - 01.2020
- Prepared food items according to safety and quality standards
- Assisted with food production, baking, and kitchen prep
- Maintained a clean and organized kitchen environment
- Followed proper food handling and sanitation procedures
Education
Bachelor of Science - Criminology
Kent State University
Kent, Ohio, OH05.2023
Skills
Customer Service & Guest Relations
Leadership & Team Training
Bartending & Beverage Knowledge
POS Systems & Cash Handling
Inventory Management
Upselling & Sales Techniques
Time Management & Multitasking
Food Safety & Handling
Microsoft Office & Google Docs
Communication & Organization
Timeline
Lead Server
North End
03.2024 - Current
Server/Bartender
Burntwood Tavern
01.2022 - 04.2024
Pharmacy Technician
CVS Pharmacy
08.2020 - 02.2022
Line Cook/Prep
Sequoia Pro Bowl
08.2016 - 01.2020
Bachelor of Science - Criminology
Kent State University