Hollie Brooks
Roseburg,OR
Summary
Dynamic surgery scheduler with over 11 years of extensive experience in patient scheduling, medical coding, and insurance verification, dedicated to enhancing clinical efficiency and patient satisfaction. Proven expertise in administrative support and medical billing, utilizing in-depth knowledge of ICD-10 and CPT coding to streamline operations effectively. Strong commitment to fostering collaborative environments and optimizing healthcare processes while ensuring strict compliance with HIPAA standards. Recognized for a detail-oriented approach that drives operational excellence in fast-paced medical settings.
Overview
6
6
years of professional experience
Work History
Surgery Scheduler
Oregon Surgery Center
Roseburg, OR
06.2025 - Current
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient/Inpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Coordinated with facilities to set up surgeries for 32 surgeons in different modalities.
Advanced Medical Support Assistant (AMSA)
Roseburg VHA
Roseburg, OR
01.2024 - 06.2025
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
Surgery Scheduling Coordinator
CMG Orthopedics & Podiatry
Roseburg, OR
06.2019 - 12.2023
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
Education
DIPLOMA - MEDICAL BILLING AND CODING
Ultimate Medical Academy
Clearwater, FL05.2013
DIPLOMA - GENERAL STUDIES
Yoncalla High School
Yoncalla, OR06.1999
Skills
- Schedule coordination
- HIPAA compliance
- Medical terminology
- Computer proficiency
- Epic systems
- Office administration
- Data entry proficiency
- CPT coding
- EHR software
- Insurance pre-certifications
Timeline
Surgery Scheduler
Oregon Surgery Center
06.2025 - Current
Advanced Medical Support Assistant (AMSA)
Roseburg VHA
01.2024 - 06.2025
Surgery Scheduling Coordinator
CMG Orthopedics & Podiatry
06.2019 - 12.2023
DIPLOMA - MEDICAL BILLING AND CODING
Ultimate Medical Academy
DIPLOMA - GENERAL STUDIES
Yoncalla High School