Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Hollie Chavez

Pasadena,TX

Summary

The opportunity to work and learn in a professional environment that encourages opportunities for professional growth. Cordial and hospitable Waitstaff Server with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations

Overview

3
3
years of professional experience

Work History

Server

Broadway Buffalo Wings
05.2024 - Current
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Handle cash transactions accurately, contributing to balanced daily financial reports.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Buss and reset tables to keep dining room and work areas clean.
  • Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinate with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learn and follow local alcohol laws to keep restaurant compliant with regulations.

Cashier/Drive Thru Clerk

McDonalds
07.2023 - 05.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prepared food orders to support waitstaff and other team members.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Implemented strict hygiene practices, significantly reducing cross-contamination risks.
  • Welcomed customers and helped determine their needs.

Floral Clerk/Floral Design Assistant

Ida’s Floral Designs
12.2021 - 07.2023
  • Supported lead designer in executing large-scale event installations by efficiently assembling floral pieces onsite.
  • Increased overall productivity by assisting with general administrative tasks such as taking phone orders, processing payments, scheduling deliveries or pick-ups when necessary.
  • Maintained an organized workspace by cleaning tools, surfaces, and storage areas daily, ensuring a safe and productive work environment.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Placed orders for supplies such as ribbon and cellophane.
  • Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.

Education

High School Diploma -

Sam Rayburn High School
Pasadena, TX
05.2021

Skills

Exceptional customer service

Hospitality service expertise

Safe Food Handling

Menu Memorization

High-volume dining

Sales Techniques

Order Accuracy

Point of sale operation

Cash Handling

Team Player

Problem-Solving

Cool Under Pressure

Food and Beverage Service

Multitasking

Microsoft Outlook/ Word

Front Desk Reception

Accomplishments

Resolved a product issue through collaboration with local wholesale vendors.

Named "Employee of the Month" 3 times for top-quality customer service and team support.

Hobbies and Interests

My hobbies include arts and crafts, decorating, cooking and baking. When given the opportunity I love to make desserts to sell to businesses.

Timeline

Server

Broadway Buffalo Wings
05.2024 - Current

Cashier/Drive Thru Clerk

McDonalds
07.2023 - 05.2024

Floral Clerk/Floral Design Assistant

Ida’s Floral Designs
12.2021 - 07.2023

High School Diploma -

Sam Rayburn High School

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Hollie Chavez