Summary
Overview
Work History
Education
Skills
Timeline
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Hollie Cutler

Milwaukie

Summary

Proven customer service expert from Homewoods on the Willamette, adept at enhancing customer satisfaction and loyalty through exceptional service and strong work ethic. Skilled in cash handling and maintaining professionalism under pressure, consistently exceeding customer expectations. Cultivated lasting customer relationships, contributing to performance improvement without compromising service quality.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

Jack in the Box
02.2014 - 08.2015
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.

Server

Homewoods on the Willamette
03.2007 - 02.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Rex Putnam Highschool
Milwaukie Or
06-2008

Skills

  • Customer service
  • Strong work ethic
  • Customer satisfaction
  • Exceptional customer service
  • Patience and composure
  • Professional appearance
  • Cash handling
  • Guest services
  • Customer focus
  • Performance improvement

Timeline

Customer Service Cashier

Jack in the Box
02.2014 - 08.2015

Server

Homewoods on the Willamette
03.2007 - 02.2008

High School Diploma -

Rex Putnam Highschool

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Hollie Cutler