Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hollie King

Billings

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

26
26
years of professional experience

Work History

Patient Medication Coordinator

Cox Health Systems
Springfield, MO
02.2025 - Current
  • Collaborate with healthcare professionals to optimize patient medication therapy outcomes.
  • Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
  • Improved patient medication adherence by closely monitoring and coordinating prescription refills.
  • Served as a resource for staff members seeking guidance on medication scenarios or questions
  • Provided timely feedback to prescribers regarding potential issues with prescribed medications, protecting patient wellbeing.

Lead Pharmacy Technician

Walmart
Mt.Vernon
11.2013 - 06.2025
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.

Retail Department Manager

Walmart
Springfield
05.2007 - 11.2013
  • Lead multiple departments. OTC Pharmacy, Health and Beauty, Cosmetics, Clothing, Housewares, Grocery
  • Trained and mentored staff, fostering a collaborative team environment.
  • Managed inventory levels, optimizing stock availability.
  • Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.

Retail Sales Associate

Walmart
Springfield
04.2000 - 05.2007

Education

Bachelor Of Science - Psychology

Missouri State University
Springfield
05.2007

Skills

  • New Hire Onboarding
  • HIPAA
  • Patient confidentiality
  • Assisting pharmacists
  • Drug safety
  • Staff Development
  • Updating medication histories
  • Drug inventory management
  • Pharmacy and customer records management
  • Medicare and Medicaid process

Timeline

Patient Medication Coordinator

Cox Health Systems
02.2025 - Current

Lead Pharmacy Technician

Walmart
11.2013 - 06.2025

Retail Department Manager

Walmart
05.2007 - 11.2013

Retail Sales Associate

Walmart
04.2000 - 05.2007

Bachelor Of Science - Psychology

Missouri State University