Hollie Mootz
Buffalo,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Landscape Worker
John Brasinski
Buffalo, NY
03.2018 - 09.2024
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
Manager
E cafe Shawn
Buffalo, NY
01.2023 - 11.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
Bartender/Server
Canalside
Buffalo, NY
05.2016 - 09.2018
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Education
Some College (No Degree) -
Erie Community College
Buffalo, NYSkills
- Daily specials memorization
- Guest Engagement
- Service prioritization
- Menu knowledge
- Point of sale operation
- Team member support
- Safe Food Handling
- Order Management
Affiliations
- I am involved in community beautification projects.
Timeline
Manager
E cafe Shawn
01.2023 - 11.2023
Landscape Worker
John Brasinski
03.2018 - 09.2024
Bartender/Server
Canalside
05.2016 - 09.2018
Some College (No Degree) -
Erie Community College
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