Hollie Roberts
Las Vegas,NV
Summary
With a proven track record at Advanced Dermatology Surgical And Medical Group, I excel in patient care and clinical documentation, enhancing patient satisfaction through meticulous attention to detail and compassionate communication. Expert in HIPAA compliance and phlebotomy, my approach has consistently improved patient outcomes and operational efficiency.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advanced Dermatology Surgical And Medical Group
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Esthetician
Milan Institute
09.2024 - 05.2025
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
Phlebotomist
Stile Aesthetics
06.2023 - 02.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Education
MA / CPT - Medical Assistant / Phlebotomy
Northwest Career College
Las Vegas, NV06-2020
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Customer Service
- EMR / EHR
- Clinical Documentation
- Phlebotomy
- CPR
- Patient Assessments
- Specimens collection and processing
- Insurance Verification
- Laboratory maintenance
Certification
CCMA
CPT
CPR
microdermabrasion certified
Demalogica clean touch certified
Timeline
Esthetician
Milan Institute
09.2024 - 05.2025
Medical Assistant
Advanced Dermatology Surgical And Medical Group
09.2023 - Current
Phlebotomist
Stile Aesthetics
06.2023 - 02.2024
CCMA
CPT
CPR
microdermabrasion certified
Demalogica clean touch certified
MA / CPT - Medical Assistant / Phlebotomy
Northwest Career College
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