Joshua R. Sanchez
New York,NY
Overview
7
7
years of professional experience
Work History
Key Holder
Package Free
06.2020 - 01.2024
- Collaborated with merchandising on line plans, future opportunities, and categories for growth
- Amalgamated with managers and other team members to solve difficult or complex customer issues
- Maintained up-to-date product knowledge by participating in product and vendor training
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
Snowfields
08.2018 - 12.2020
- Welcomed customers to the store and answering their queries
- Increased product appeal and customer experience by interacting directly with 50 customers per day
- Answered customer questions and addressed problems and complaints in person and via phone.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
Youth Mentor Volunteer
Henry Street Settlement
09.2016 - 01.2023
- Planned and implemented engaging and active lessons that combine the arts and academics
- Actively collaborated with group leaders to ensure they are implementing supervision best practices and managing program safety during large group active play and/or trips
- Sparked creativity and imagination by helping children discover new things each day
- Devised innovative strategies and initiatives with supervisors to build and maintain long term connections with the youth
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Customer Service Intern
Allbirds
11.2016 - 09.2018
- Researched complicated cases without prompting to provide more comprehensive service to customers
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Collected source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
High School Diploma -
Saint George Academy High School
06.2016
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College
New York, New YorkSkills
- Customer Retention Strategies
- Inbound and Outbound Calling
- De-escalation Techniques
- Data Entry
- Delegation and Supervision
- Service Oriented
- Microsoft Office
- POS/Shopify System Operation
Timeline
Key Holder
Package Free
06.2020 - 01.2024
Sales Associate
Snowfields
08.2018 - 12.2020
Customer Service Intern
Allbirds
11.2016 - 09.2018
Youth Mentor Volunteer
Henry Street Settlement
09.2016 - 01.2023
High School Diploma -
Saint George Academy High School
Some College (No Degree) - Criminal Justice
Borough of Manhattan Community College
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