Hollie Wadkins
Gadsden,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
EXPERIENCE Shift supervisor
KRISPY KREME DOUGHNUTS
Gadsden, AL
08 2022 - 03 2024
- Prepared end-of-shift reports for management review and approval
- Maintained clean and secure operating environment, driving safety and wellbeing ofemployees on shift
- Shared customer feedback to improve operations and build brand loyalty
- Supervised food production and preparation, promoting consistency with establishedrecipes and procedures
- Complied with company standards and policies, setting example for team members
- Interviewed and hired employees under guidance of supervisor.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Store Manager
Shell
Gadsden, AL
03.2021 - 08.2022
- Developed training modules and documentation to train staff
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Led and directed team members on effective methods, operations and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Store Manager
Marathon
Snead, AL
03.2015 - 11.2020
- Developed training modules and documentation to train staff
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Led and directed team members on effective methods, operations and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Communicated with vendors regarding contracts and financial responsibilities
- Approved advertising campaigns and developed promotional material for retail use
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Addressed employee issues, performed corrective actions and terminated employment when necessary
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Interviewed and hired prospective employees according to team needs
- Arranged store cleanings and renovations during periods of low customer traffic
- Prepared staff work schedules and assigned specific duties.
Education
Diploma -
Susan Moore High School
05.2003
Associates In Science - Healthcare Administration/ Medical Billing And Coding
Colorado Technical University
11.2025
Skills
- Strategic thinker
- Opening and closing procedures
- Operations
- Accurate money handling
- Staff training and development
- Customer Relations
- Mathematical aptitude
- Systems and software programs
- Team leadership and coaching
- Store displays
- POS systems
- Team Building
- Bank deposit procedures
- Employee scheduling
Timeline
Store Manager
Shell
03.2021 - 08.2022
Store Manager
Marathon
03.2015 - 11.2020
EXPERIENCE Shift supervisor
KRISPY KREME DOUGHNUTS
08 2022 - 03 2024
Diploma -
Susan Moore High School
Associates In Science - Healthcare Administration/ Medical Billing And Coding
Colorado Technical University