Holly Adkins
Fernandina Beach,FL
Summary
Reliable professional with a diverse background in healthcare, hospitality and food management. Known for exceptional customer service, effective communication, and strong organizational skills, ready to leverage experience to support wherever need be.
Overview
6
6
years of professional experience
Work History
Medical Assistant
UF Health
Fernandina Beach, FL
08.2023 - Current
- Supported patient intake processes by collecting and verifying medical histories.
- Assisted healthcare providers with examinations, ensuring patient comfort and confidentiality.
- Educated patients on medication administration and treatment plans, enhancing compliance.
- Coordinated scheduling of patient appointments to optimize clinic workflow efficiency.
- Trained new medical assistants on protocols and procedures to maintain high standards of care.
- Managed electronic health records, ensuring accuracy and timely updates for patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Server/Cashier/Food Runner
Moon River Pizza
Fernandina Beach, FL
10.2025 - 02.2026
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Restaurant Hostess
Omni Hotels & Resorts Falcon's Nest
Fernandina Beach, FL
09.2023 - 12.2023
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation systems to optimize dining flow and enhance guest experience.
- Coordinated with servers and kitchen staff to streamline operations during peak hours.
- Trained new host staff on customer service standards and operational procedures.
- Oversaw daily opening and closing procedures for front-of-house operations.
- Developed strategies for improving seating efficiency and guest turnover rates.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Server
Salt Life
Fernandina Beach, FL
04.2023 - 10.2023
- Maintained cleanliness and organization of dining areas, contributing to overall restaurant ambiance.
- Adapted quickly to changing environments during peak hours, managing multiple tables efficiently.
- Supported team members by sharing knowledge of daily specials and promotions effectively.
- Handled customer inquiries and complaints with professionalism, fostering repeat business opportunities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
The Surf
Fernandina Beach, FL
05.2022 - 09.2022
- Provided excellent customer service, ensuring a positive dining experience for all patrons.
- Assisted in menu recommendations, enhancing guest satisfaction and sales.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Processed transactions accurately, maintaining cash register integrity throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Runner
Sandbar Restaurant
Fernandina Beach, FL
05.2020 - 05.2022
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed order accuracy and timely delivery to optimize dining experience.
- Trained new staff on menu items, service protocols, and operational standards.
- Collaborated with kitchen staff to ensure seamless communication and efficient service flow.
- Recommended food pairings and special items to increase sales and guest enjoyment.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Fernandina Beach High School
Fernandina BeachSkills
- Customer service
- Strong work ethic
- Reliable team player
- Compassionate
- Cash handling
- Hospitality service expertise
- Organization
- Order taking
Timeline
Server/Cashier/Food Runner
Moon River Pizza
10.2025 - 02.2026
Restaurant Hostess
Omni Hotels & Resorts Falcon's Nest
09.2023 - 12.2023
Medical Assistant
UF Health
08.2023 - Current
Server
Salt Life
04.2023 - 10.2023
Server
The Surf
05.2022 - 09.2022
Server/Runner
Sandbar Restaurant
05.2020 - 05.2022
High School Diploma -
Fernandina Beach High School