Holly A. Johnson

Transported linens, towels, toiletries, and cleaning supplies using wheeled carts. Reported damage, theft, or found items to supervisors. Cleaned and organized rooms while maintaining cleanliness in resorts and parks. Assisted guests by providing directions and answering questions. Performed general cleaning tasks. Followed traffic regulations and road signs while transporting guests. Interacted with guests in a professional manner at all times. Supported and guided cast members to enhance guest service. Conducted training sessions and facilitated orientations for employees. Fostered a positive work environment for cast members while upholding high standards.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments, Work various computer programs at one time including Outlook and teams, Greet guest entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Multi-task in a face paced environment, Input data into computer and run reports, Greet Customers arriving in our Service Department. Maintain cleanliness of the Service department.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments, Work various computer programs at one time including Outlook and teams, Greet guest entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Multi-task in a face paced environment, Input data into computer and run reports, Greet Customers arriving in our Service Department. Maintain cleanliness of the Service department.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments, Work various computer programs at one time including Outlook and teams, Greet guest entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Multi-task in a face paced environment, Input data into computer and run reports, Greet Customers arriving in our Service Department. Maintain cleanliness of the Service department.

• Converse with guest to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required, Book transportation and hotel reservations, using computer terminal or telephone, Determine whether space is available on travel dates requested by guests, assigning requested spaces when available, Provide guest with travel suggestions and information sources, such as guides, directories, brochures, or maps Promote particular destinations, tour packages, and other travel services, Contact guest or travel agents to advise them of travel conveyance changes or to confirm reservations, Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.