There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
years of professional experience
Work History
CareCentrix
Lead Patient Care Coordinator
05.2015 - Current
Job overview
Reduced administrative errors by implementing standardized documentation procedures for patient records.
Worked closely with patients to deliver excellent and direct individualized patient care.
Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
University Of Kansas Hospital
Nursing Unit Secretary
11.2009 - 02.2015
Job overview
Managed office bookkeeping with insurance billing and patient payments.
Processed physician orders with precision, reducing medication errors and enhancing patient safety.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
NorthCare Hospice
Remote Patient Billing Representative
05.2005 - 10.2009
Job overview
Used data entry skills to accurately document and input statements.
Contributed to the development of policies and procedures related to patient billing operations, ensuring consistency across the organization.
Monitored outstanding invoices and performed collections duties.
Generated monthly billing and posting reports for management review.
Collaborated with interdisciplinary teams to ensure accurate patient information for timely and precise billing processes.
Responded to customer concerns and questions on daily basis.
Education
Metropolitan Community College - Kansas City
Kansas City, MO
Associate of Arts from Business Education
05.2010
Lee's Summit High School
1999
Skills
Regulatory Compliance
Risk Mitigation
Medical Terminology
Performance Metrics
Patient Records Management
Organizational standards
Strategic Planning
Decision-Making
Timeline
Lead Patient Care Coordinator
CareCentrix
05.2015 - Current
Nursing Unit Secretary
University Of Kansas Hospital
11.2009 - 02.2015
Remote Patient Billing Representative
NorthCare Hospice
05.2005 - 10.2009
Metropolitan Community College - Kansas City
Associate of Arts from Business Education
Lee's Summit High School
Work Preference
Work Type
Part TimeFull Time
Work Location
Remote
Important To Me
Company CultureWork-life balanceWork from home optionCareer advancement
Customer Solutions Expert II – Verifications Associate/Claim Service Center at CARECENTRIXCustomer Solutions Expert II – Verifications Associate/Claim Service Center at CARECENTRIX