Holly Baker
Trenton,Missouri
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Assistant Manager
St. Joseph Petroleum
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Deli Associate
Wal-Mart Supercenter
01.2023 - 07.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Corrections Officers II Sergeant
Chillicothe Correctional Center
06.2008 - 09.2022
- Completed daily work report sheets and delegated tasks to employees.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Resolved issues and disputes between inmates professionally and respectfully.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Handled inmate counts and searches for missing inmates.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Education
GED -
Trenton Sr. High School
Trenton, MO01.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Workload management
- Conflict resolution
- Team building
- Customer rapport
Additional Information
While working at Chillicothe Correctional center I maintained the position of Control Center Sergeant which included, maintaining accurate institutional counts , offender movement, daily outcount schedules , kept accurate records in a highly stressful position. I attended 40 hours of CIT training. Crisis Intervention Training which trains you in how to respond to a serious situation. I was also a Peer Action Care Team Member which lead me to help other employees while they where having difficult struggles.
Timeline
Assistant Manager
St. Joseph Petroleum
11.2023 - Current
Deli Associate
Wal-Mart Supercenter
01.2023 - 07.2023
Corrections Officers II Sergeant
Chillicothe Correctional Center
06.2008 - 09.2022
GED -
Trenton Sr. High School
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