Holly Boling
Russellville,OH
Overview
17
17
years of professional experience
Work History
Auditor
Ensemble Health Partners
05.2025 - 03.2026
- Experienced call center auditor specializing in remote healthcare environments. Expert in monitoring agent interactions, ensuring regulatory compliance, and implementing quality assurance processes that enhance patient satisfaction and operational efficiency.
- Trained new staff on revenue cycle processes and best practices effectively.
- Facilitated communication between departments to streamline revenue cycle operations.
Revenue Cycle Specialist
Ensemble Health Partners
07.2022 - 05.2025
- Managed patient accounts, ensuring compliance with regulations and policies.
- Assisted in the implementation of new billing software to enhance workflow efficiency.
- Collaborated with other departments to resolve customer inquiries regarding billing issues.
- Processed patient billing and collections efficiently for timely revenue generation.
Customer Service Representative
BestNest Inc.
01.2019 - 07.2022
- Generating marketing prospects that created business growth in wholesale division
- Assisted customers with orders, product questions, and warranty support
Market Research Analyst
Burke Inc.
01.2017 - 01.2019
- Assist in global research needs working directly with clients of a major healthcare provider to provide feedback about their experiences
- Skilled at dealing with the most sensitive clients and situations
- Type communication with clients verbatim
General Manager
Monroe Dry Cleaning
01.2014 - 01.2017
- Overseeing all administrative and daily operations
- Organized scheduling, staffing, reviews, and human resource operations for 30 employees in 4 stores
Medical Billing Representative
BioRx
01.2013 - 01.2014
- Assess and resolve denied insurance claims
- Adhere to insurance payers for appeals and errors processing claims
- Submitted manual claims for payment resolution on accounts
Reimbursement Specialist
Consolidated Health Care Services Inc.
01.2009 - 01.2013
- Processed electronic claims
- Verification of insurance and follow up
- Worked aged account receivables
- Analyzed claims and worked through resolution
Skills
- Versed in Epic, Meditech, Oracle, Artiva, Excel, Word, Outlook, Five9, & EIQ
- Certified Revenue Cycle Representative (CRCR)
- Compliance with FDCPA and HIPAA
- Employee development
- Effective problem solving
- Strong analytical abilities
- System testing pattern recognition
- Empathetic communication
- Customer conflict resolution
Professional Summary
- Revenue Cycle and Healthcare Customer Service professional with 10+ years of experience in medical billing, collections, insurance verification, denial resolution, and patient account support. Consistently exceeds productivity and quality metrics. Experienced in high-volume, remote, and multi-client healthcare environments.
Timeline
Auditor
Ensemble Health Partners
05.2025 - 03.2026
Revenue Cycle Specialist
Ensemble Health Partners
07.2022 - 05.2025
Customer Service Representative
BestNest Inc.
01.2019 - 07.2022
Market Research Analyst
Burke Inc.
01.2017 - 01.2019
General Manager
Monroe Dry Cleaning
01.2014 - 01.2017
Medical Billing Representative
BioRx
01.2013 - 01.2014
Reimbursement Specialist
Consolidated Health Care Services Inc.
01.2009 - 01.2013