Holly Brooks-Scruggs
Old Navy
Macon,GA
9
years of professional experience
Detail-oriented customer service professional with experience in management, scheduling, and daily operations.
Work History
Visual Merchandising Specialist
1 Year 4 Months- Maintained an organized, professional, and visually appealing environment.
- Organized and prioritized daily tasks while ensuring timely completion of critical responsibilities in a high-energy retail atmosphere.
- Followed detailed company procedures and guidelines while independently managing assigned responsibilities.
- Communicated with management and team members to coordinate daily operations and implement company initiatives.
Assistant General Manager
1 Year 5 Months- Coordinated employee schedules and adjusted staffing to meet changing operational needs.
- Maintained accurate records, processed financial transactions, and ensured documentation was complete and organized.
- Handled customer concerns professionally and used strong communication and problem-solving skills to resolve issues.
- Managed multiple priorities in a fast-paced environment while maintaining a professional and welcoming customer experience.
Server/Bartender
5 Years 2 Months- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Accurately processed orders using point-of-sale system, managing transactions efficiently.
- Supported team during peak hours, contributing to a smooth workflow and positive atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
Education
Bachelor of Arts - Business
High School Diploma
Skills
Customer service
Scheduling coordination
Time management
Multitasking
Organizational skills
Teamwork
Adaptability and flexibility
Written communication
Timeline
Visual Merchandising Specialist
Old Navy
03.2021 - 07.2022Read More
Assistant General Manager
Buffalo Wild Wings
01.2019 - 06.2020Read More
Server/Bartender
Buffalo Wild Wings
11.2013 - 01.2019Read More
Middle Georgia State University
Bachelor of Arts from Business
Read More
Fitzgerald High School
High School Diploma
Read More