Holly Burke
Dalton,MA
Summary
Dedicated Pharmacy Technician with extensive experience at Lenox Village Pharmacy, excelling in prescription filling and patient confidentiality. Proven ability to enhance workflow efficiency and train new staff, while adeptly managing drug inventory and processing medical claims. Committed to delivering exceptional customer service and ensuring patient safety.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Lenox Village Pharmacy
Lenox, MA
12.2018 - 09.2025
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging, efficiently and ensuring accuracy and patient safety.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Fitchburg Family Pharmacy
Fitchburg, MA
01.2016 - 01.2018
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Managed opening and closing duties for pharmacy.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Rite-Aid Pharmacy
Turners Falls, MA
09.2012 - 08.2015
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring efficient stock management and organization.
- Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers.
Education
High School Diploma -
Franklin County Technical
Turners Falls, MASkills
- Prescription filling and labeling
- Answering customer questions
- Ordering and stocking medications
- Patient confidentiality
- Drug inventory control
- Point of sale systems proficiency
- Patient profile setup
- Medical insurance claims processing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Lenox Village Pharmacy
12.2018 - 09.2025
Pharmacy Technician
Fitchburg Family Pharmacy
01.2016 - 01.2018
Pharmacy Technician
Rite-Aid Pharmacy
09.2012 - 08.2015
High School Diploma -
Franklin County Technical