Holly Busch
Harriman,TN
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Additionally, an extremely motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Account Manager Associate
CDW
01.2017 - Current
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Served customers with knowledgeable, friendly support at every stage of buying process.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
CDW Sales Capability Advisor
CDW
05.2015 - 01.2017
- Organized routine trips to various CDW locations to facilitate CDW Sales Skills trainings to Inside and Field Account Managers.
- Collaborated with Sales Leadership and Account Managers for training material updates.
- Tracked attendance and evaluated progress for assigned Account Managers.
- Supported productivity increase and business growth through Account Manager and Field Seller training.
- Provided coaching and mentoring to CDW Account Managers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
CDW Med/Lar Account Manager
CDW
09.2013 - 04.2015
- Leverage Internal and External partners to develop relationships increasing profit and revenue
- Finished 2014 with 109% Sales Goal Attainment, and 107% Profit Goal Attainment
- Collaborate with Vendors promoting relevant solutions positively impacting revenue and profit.
Business Development Manager
Direct Supply Equipment and Furnishings
01.2013 - 08.2013
- Exemplify hunter mentality to gather knowledge of multiple levels of customer processes using strategic call plan
- Strategize with internal selling teams to close large sale opportunities
- Territory at or above plan for consecutive 6 months in new territory with 25% target growth goal.
Education
B.A. Professional Communication -
Alverno College
Milwaukee, WI12.2010
Skills
- Business Development
- Time Management
- Consultative Sales Approach
- Research Abilities
- Client Engagement
- Sales Communications
- Attention to Detail
- Interpersonal Communication Skills
- Negotiation
- Customer Presentations
- Excellent Communication Skills
- Performance Goals
Entrepreneurial Skills
- Analyze data to advertise to target market within territory to increase service and retail sales
- Develop creative marketing strategy and material to inform customers of available products, services and solutions increasing sales by 25%
- Organized multiple fundraisers during 3-year commitment with the Leukemia Lymphoma Society while participating as a Team-in-Training Athlete raising over $12,000
Organizational Affiliations
- Junior Achievement, It's My Business, It's my Region – Excellence, Milwaukee, WI, Ingelside, IL, 09/01/11, Present
- Ladies of Harley Owners Group (LOH), Director, Southeastern Wisconsin, Racine HOG Chapter, 12/01/10, 06/30/12
Professional Qualifications
Excellent written and verbal skills with internal/external partners; Demonstrated ability to build rapport and gain trust to learn from key stakeholders; approachable, engaging personality providing opportunities to listen and discover new opportunities, Adaptable to others' communication style, with ease of public presentation to small/large groupsCreative design and delivery for onboarding and training team members using a variety of activities to drive application of systems and skills, Assess business initiatives to develop team in areas of process improvement and application of skills, Collaborate with Senior Management creating strategy to promote culture changeSelf-Assess and take inventory of past, current and future tactics to drive sales growth, Proven track record of self-motivation, resilience, and drive are examples of core entrepreneurial values used to develop creative solutions in challenging environments while driving results.
Photography, Traveling, Camping, and an Immense love of Dogs.
In my spare time I enjoy traveling to new places, whether it be to a beach, in the woods, or to the mountains. Life has much beauty, and I enjoy capturing it as much as I can through landscape photography. Spring, summer, and fall all offer incredible weather to enjoy the outdoors and what better activity to share my time with my husband and dogs with other than camping!
Timeline
Account Manager Associate
CDW
01.2017 - Current
CDW Sales Capability Advisor
CDW
05.2015 - 01.2017
CDW Med/Lar Account Manager
CDW
09.2013 - 04.2015
Business Development Manager
Direct Supply Equipment and Furnishings
01.2013 - 08.2013
B.A. Professional Communication -
Alverno College
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