Holly Casado
Titusville,FL
Summary
Dynamic general manager with extensive experience in overseeing daily operations and fostering effective communication. Committed to staff development and conflict resolution, contributing to high customer satisfaction and efficient labor cost management.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
General manager
IHOP
Titusville, FL
08.2017 - Current
- Oversaw daily operations to ensure efficiency and customer satisfaction.
- Managed staff schedules to optimize labor costs and coverage.
- Weekly inventory counts
- Ordered all trucks
Shift leader
Cracker Barrel
Titusville, Florida
07.2011 - 07.2017
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored new team members on company procedures.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Astronaut High
Titusville , FlSkills
- Operational efficiency
- Inventory management
- Staff scheduling
- Customer retention
- Conflict resolution
- Training and development
- Effective communication
- Time management
- Vendor partnerships
- P&L management
- Leadership and team building
- Staff management
- Budget development
- Performance analysis
- Performance evaluations
- Cost reductions
- Consistently meet goals
- Staff training/development
- Networking
- Staffing
Languages
English
Professional
Certification
- Manager serve safe
Accomplishments
- Highest comp sales
- Lowest food cost
- 95% on inspections
Timeline
General manager
IHOP
08.2017 - Current
Shift leader
Cracker Barrel
07.2011 - 07.2017
Astronaut High