Holly Clapp
Seagrove,NC
Summary
Dependable candidate successful at managing stressful situations with a positive attitude. Looking to put my passion for helping others into helping students learn and excel within the Special Education Program at Coleridge Elementary School.
Overview
11
11
years of professional experience
Work History
Customer and Carrier Relations
Peppy Transportation
03.2020 - Current
- Responsible for scheduling pick up and delivery appointments along with dispatching, routing, and tracking multiple fleet vehicles.
- Keep detailed records for payroll and fleet maintenance.
- Maintain and continue developing strong relationships with customers through attentive listening and empathetic understanding of their needs.
Regional Manager
Sweet Frog
05.2013 - 05.2016
- Managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Hiring and training employees. Built positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Communications
Catawba College
Salisbury, NC05.2013
High School Diploma -
Randolph Early College High School
Asheboro, NC05.2011
Skills
- Fluent in American Sign Language
- Stress Tolerance
- Reliability
- Data Entry
Timeline
Customer and Carrier Relations
Peppy Transportation
03.2020 - Current
Regional Manager
Sweet Frog
05.2013 - 05.2016
Bachelor of Arts - Communications
Catawba College
High School Diploma -
Randolph Early College High School
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