Holly Cockshutt
Sunrise
Summary
Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.
Overview
5
5
years of professional experience
Work History
Barista and Cashier
Publix Starbucks
01.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista Trainer and Certified Backup Manager
Kroger Starbucks
01.2021 - 01.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Administrative Assistant Intern
Baptist Health
09.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Volunteer
Fairchild Tropical Garden
01.2020 - 01.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated food drives for improved local food bank stock levels.
Education
NEW WORLD SCHOOL OF THE ARTS
01.2022
Skills
- Cashiering
- Stocking
- Shift Supervising
- Ordering
- Closing
- Opening
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barista and Cashier
Publix Starbucks
01.2023 - Current
Barista Trainer and Certified Backup Manager
Kroger Starbucks
01.2021 - 01.2023
Administrative Assistant Intern
Baptist Health
09.2020 - 01.2021
Volunteer
Fairchild Tropical Garden
01.2020 - 01.2021
NEW WORLD SCHOOL OF THE ARTS
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