Nadia Owens
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Barista/Cashier
Revolucion Coffee and Juice
08.2022 - 04.2023
- Crafted artistic patterns in beverages.
- Accurately managed and processed various types of customer payments.
- Recommended dishes based on customer preferences.
- Preparing and serving hot and cold drinks
- Cleaning and restocking work and dining areas
- Updating signage and displays to attract costumers
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Ross Associate
Ross Dress For Less
02.2022 - 06.2022
- Provided exceptional customer service by addressing inquiries and guiding customers.
- Handled apparel stocking efficiently.
- Provided exceptional customer service in the fitting rooms.
- Listened to customer needs and desires to identify and recommend optimal products.
Crew Trainer
McDonald's
05.2020 - 08.2021
- Reliable Fast Food Crew Trainer with experience producing food made to order
- Leader in swift and accurate customer service and satisfaction
- Highly effective at teaching both groups and individual students about food production and culinary knowledge
- Team-oriented and organized contributor to fast-paced, public-facing work environment
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
High school diploma -
Moses Lake High School
Moses Lake, WA06.2021
Skills
- Time management
- Customer service
- Food Service Experience
- Team Leadership
- Barista Experience
- Coffee Experience
- Customer Service in Coffee Shops
- Cashiering
- Customer Engagement
- Culinary Skills
- Customer Service Excellence
- Effective Communication
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Cleanliness
- Cash register operation
- Menu memorization
Certification
- Foundations of Digital Marketing and E-Commerce
- Introduction to Social Media Marketing
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Barista/Cashier
Revolucion Coffee and Juice
08.2022 - 04.2023
Ross Associate
Ross Dress For Less
02.2022 - 06.2022
Crew Trainer
McDonald's
05.2020 - 08.2021
High school diploma -
Moses Lake High School
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