Holly Dill
Matthews,NC
Summary
I am an educated professional, skilled in emergency response and crisis management. I have a proven ability to assess situations quickly and coordinate effective responses while maintaining composure. I am committed to continuous learning and professional growth in high-pressure environments.
Overview
1
1
Certification
23
23
years of professional experience
Work History
911 Telecommunicator
Union County Emergency Services
Monroe, NC
05.2026 - Current
- I responded to incoming 911 calls, assessing the nature of emergencies with precision.
- I handled all emergency calls, providing information between the callers and emergency personnel, ensuring a swift first responder response.
- I delivered pre-arrival instructions on medical, fire, and other emergencies to callers.
- I offered essential support during high-pressure emergencies to maintain calm and control.
- I updated the CAD system with real-time status reports from field units for accurate tracking.
- I compiled comprehensive incident reports for precise documentation and future reference.
- I processed requests for non-emergency services, dispatching resources like tow trucks and ambulances.
Food Lion to Go Lead
Food Lion
Indian Trail, NC
12.2021 - 02.2026
- I assumed leadership of Food Lion To Go service during its launch.
- Managed front store operations, overseeing supply ordering and inventory management.
- Guided team in selecting quality produce while optimizing shopping speed for customer satisfaction.
- Trained and supervised store shoppers in efficient grocery bagging techniques to enhance customer experience.
- I was promoted from cashier to customer lead, showcasing rapid advancement.
Phlebotomist
LabCorp
Charlotte, NC
02.2020 - 04.2020
- I was recruited by Labcorp through All Medical staffing agency as a phlebotomist.
- I entered patient information into the system, verifying insurance details and processing payments.
- I executed venipuncture procedures, adhering to the correct order of draw while ensuring patient comfort.
- I transported blood samples for processing, centrifugation, and packaging for transport.
- I processed various specimen types, including urine and stool tests, following the established protocols.
Blood Collection Specialist
Novant Health Hospital
Matthews, NC
06.2007 - 06.2017
- Executed blood draws across all hospital floors, specializing in challenging cases with difficult veins to ensure accurate specimen collection.
- I collected and processed specimens from patients, ensuring timely delivery to the lab for analysis.
- I performed heel sticks for newborns, maintaining high standards of care and precision.
- I retrieved surgical specimens from the operating room, preparing for external analysis efficiently.
- I collaborated with the radiologist to cut and stain frozen tissue sections during surgeries.
- Served as a resource for specimen collection, recognized for expertise in managing difficult vein patients, contributing to improved patient care.
- I was promoted to work closely with our radiology team, enhancing our surgical pathology support.
Blood Collection Specialist
American Red Cross
Charlotte, NC
01.2004 - 06.2007
- I served as a blood collection technician during blood drives and at fixed sites.
- I registered donors and verified their health history questionnaire responses.
- I checked iron levels, blood pressure, and temperature prior to donation.
- I guided donors to the donation area after confirming the paperwork accuracy.
- I performed the venipuncture upon approval and collected testing tubes after donation.
- I ensured donor comfort throughout the process and monitored well-being.
- I escorted donors to the recovery area after blood collection and sealed tubing for processing.
- I conducted follow-up inquiries based on their donor responses to ensure safety.
Education
High School Diploma -
Sun Valley High School
Monroe06-2000
Some College (No Degree) - Phlebotomy
Central Piedmont Community College
Charlotte, NCSkills
- Emergency response
- Crisis management
- CPR and first aid
- Information gathering
- Problem solving
- Attention to detail
- Task prioritization
- Communication skills
- Active listening
- Coaching and mentoring
Certification
- CPR Certified
Timeline
911 Telecommunicator
Union County Emergency Services
05.2026 - Current
Food Lion to Go Lead
Food Lion
12.2021 - 02.2026
Phlebotomist
LabCorp
02.2020 - 04.2020
Blood Collection Specialist
Novant Health Hospital
06.2007 - 06.2017
Blood Collection Specialist
American Red Cross
01.2004 - 06.2007
High School Diploma -
Sun Valley High School
Some College (No Degree) - Phlebotomy
Central Piedmont Community College