Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jordan Roberts

Pewaukee

Summary

Resilient 911 Telecommunicator known for high productivity and efficient completion of tasks. Skilled in emergency response coordination, clear communication, and critical thinking under pressure. Excel in active listening, empathy, and decision-making to effectively manage emergencies and support callers in crisis situations. Committed to maintaining calm and professional demeanor in high-stress environments.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

911 Telecommunicator

Waukesha County
Waukesha
09.2023 - 09.2025
  • Operated multi-line phone systems to receive emergency calls.
  • Coordinated communication with law enforcement and emergency services.
  • Documented call details accurately in agency software systems.
  • Fast answering times and provided professional customer service
  • Provided life saving measures as well as multiple baby delivery instructions
  • Teletype Certified

911 Dispatcher

Premier Health
Dayton
08.2021 - 09.2023
  • Operated multi-line telephone system for emergency calls and inquiries.
  • Provided accurate and timely information to first responders and callers.
  • Maintained detailed logs of all dispatch communications and incidents.

Store Supervisor

AAFES Exchange
Dayton
08.2016 - 08.2021
  • Supervised daily store operations, ensuring efficient workflow and customer satisfaction.
  • Trained new staff on product knowledge and customer service standards.
  • Managed inventory levels, conducting regular stock checks and reorder processes.

Education

Bachelor of Arts - Criminal Justice

Wright State University
Dayton, OH
08.2017 - 04.2021

Skills

  • Emergency response
  • Multi-line systems
  • Call documentation
  • Crisis communication
  • EMD/EFD
  • NCIC certification
  • Customer service

Certification

  • EFD
  • EMD
  • NCIC
  • Powerphone

Accomplishments

  • Life saving award x3
  • Baby delivery x2

Timeline

911 Telecommunicator

Waukesha County
09.2023 - 09.2025

911 Dispatcher

Premier Health
08.2021 - 09.2023

Bachelor of Arts - Criminal Justice

Wright State University
08.2017 - 04.2021

Store Supervisor

AAFES Exchange
08.2016 - 08.2021
Jordan Roberts