Holly Duncan
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Tennessee Family Solutions
Smyrna, TN
09.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
House Manager
Tennessee Family Solutions
Smyrna, TN
01.2022 - 09.2022
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Oversaw budget to manage expenditures and control costs.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Direct Support Professional
Tennessee Family Solutions
Smyrna, TN
07.2021 - 01.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and family members on relevant topics to support independent living.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Server
Cheddars Stratch Kitchen
Murfreesboro, TN
05.2018 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Cannon County High School
Woodbury, TNSkills
- Transportation
- Progress Documentation
- Indirect Patient Care
- Appointment Scheduling
- Patient Management
- Client Documentation
- Behavioral Management
- First Aid and Safety
- State Regulations Knowledge
- Behavior Redirection
Certification
- CPR and First Aid
- Medication Administation
Timeline
Direct Support Professional
Tennessee Family Solutions
09.2022 - Current
House Manager
Tennessee Family Solutions
01.2022 - 09.2022
Direct Support Professional
Tennessee Family Solutions
07.2021 - 01.2022
Server
Cheddars Stratch Kitchen
05.2018 - 10.2021
High School Diploma -
Cannon County High School