Holly Edwards
Rush City,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Dispatcher / Scheduling
Ivy Farms Inc
12.2022 - 06.2023
- Schedule appointments utilizing various software
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect..
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Repossession Agent
11th Hour Recovery
06.2022 - 11.2022
- Dispatch tow truck driver to unit up for repossession
- Reporting recovered vehicles to local authorities.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
Customer service rep
Copart
01.2019 - 04.2020
- Inbound & outbound calls scheduling pickup of vehicles
- Process state title work including salvage, clean and out of state titles.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contact Center Associate
Fleetfarm Corporate
07.2018 - 02.2019
- Oracle system experience.
- Improved customer satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Reduced average handle time with efficient call handling techniques, resulting in higher productivity.
- Assisted customers with account-related issues, leading to increased loyalty and retention rates.
Call Center Agent
Northland Group
07.2017 - 06.2018
- Extensive note taking for each call
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Inbound Call Center Representative
CDS Global
08.2015 - 06.2017
- Inbound calls only with up to 100+ calls a day
- Dealt with magazine subscriptions; canceling subscription, setting up new subscriptions, handling credit cards.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
Optician Assistant
Eyemart Optical Outlet
10.2013 - 05.2015
- Insurance filing, bookkeeping, such as invoices, emailing
- Improved patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting.
- Streamlined office processes for increased efficiency, handling appointments and managing patient records.
- Assisted patients with proper lens care and maintenance, prolonging the life of their eyewear products.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ07.2025
GED -
Iowa Central College
02.2012
Skills
- 55 WPM typing skill
- Call Center Operations
- Dispatch Coordination
- Schedule Management
- Customer Relations
- Data Entry
Timeline
Dispatcher / Scheduling
Ivy Farms Inc
12.2022 - 06.2023
Repossession Agent
11th Hour Recovery
06.2022 - 11.2022
Customer service rep
Copart
01.2019 - 04.2020
Contact Center Associate
Fleetfarm Corporate
07.2018 - 02.2019
Call Center Agent
Northland Group
07.2017 - 06.2018
Inbound Call Center Representative
CDS Global
08.2015 - 06.2017
Optician Assistant
Eyemart Optical Outlet
10.2013 - 05.2015
Bachelor of Science - Criminal Justice
University of Phoenix
GED -
Iowa Central College
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