Holly Flores
Hesperia,CA
Summary
Highly-organized, team-oriented, and dedicated individual with diverse office abilities. Excellent interpersonal skills. Adapt at performing well under pressure. Resourceful & professional with many years of experience in administrative roles. Friendly, approachable and collaborative team member. Hardworking, reliable & motivated to learn and grow. Customer relations & communication (adults & children). Confidential record keeping. Scheduling & calendar management Multi-line phone proficiency Administrative support. Operate office equipment
Overview
19
19
years of professional experience
Work History
Referral Tech-Managed Care Dept
Desert Valley Medical Group
02.2023 - Current
- Responsible for preparation, coordination, processing and tracking of referrals received by Primary Care Physicians.
- Data entry, approval of referrals in a timely manner
- Communication with referral sources to ensure patient information/ registration is complete
- Scan documents and fax approved referrals to corresponding offices
- Communicates patient updates between program and referring source
- Knowledge of up to date ICD 10 and CPT Codes
Front Office Receptionist/Billing Specialist
James Sweeney DDS
08.2020 - Current
- Greet all patients & schedule appointments (adults & children)
- Answer telephone calls, take messages, and distribute messages to appropriate personnel
- Verify patient insurance benefits & notify them of their benefit coverage in detail
- Manage issues and communicate solutions to patients, staff & doctor
- Generate daily reports and deposits
- Process payments to accounts (insurance & patient copays)
- Maintain & update patient records
- Operate office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
Lead Front Office/Treatment Coordinator
Dr. Christopher Henderson DMD
06.2018 - 08.2020
- Complied & oversaw office workflow processes to achieve optimal efficiency
- Provided a entive and thorough information via fax, telephone & email
- Professional Summary
- Skills
- Experience
- Collection of payments & accuracy of posting to patient accounts
- Responded to inquiries from patients, other office officials & doctors
- Balanced daily deposits and safe counts as required and prepared bank deposits
- Discussed treatment with patients & informed them of their insurance coverage
- Insurance verification & detailed utilization of benefit coverage
Office Manager
Dr. Krikor Derbabian DMD
11.2012 - 02.2018
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Compiled patient records to verify up to date documentation of treatment notes
- Monitored & submi ed electronic insurance claims and all financial related information
- Scheduled meetings with office staff for the purpose of staying up to date with OSHA &
- HIPAA guidelines
- Assisted the staff and doctor when needed to support them as a team in completing any work necessary
Implant Coordinator/Lead Surgical Assistant
Dr. Michael LaPuma DMD
03.2005 - 11.2012
- Assisted in daily complex surgical procedures as a team
- Ordered all imperative surgical supplies & materials along with first aid medications necessary for the crash cart
- Met with sales consultants to stay current on new dental/surgical equipment and supplies
- Oversaw and trained surgical staff
- Maintained patient confidentiality & care
- Responsible for completing patient chart notes & documenting accurate information
- Performed patient pre-op and post-op instruction
Education
Business Management
Santa Barbara Business College
Santa Maria, CA06.2004
High School Diploma -
Santa Maria High School
Santa Maria, CA06.1997
Skills
- Account auditing, data entry, analysis & documentation (40 WPM)
- Scheduling & calendar management
- Dental Software, Microsoft Word, Excel
- Customer relations & communication
- Administrative support
- Account auditing
- Confidential record keeping (HIPAA)
- Multi-line phone proficiency
- Operate office equipment
Timeline
Referral Tech-Managed Care Dept
Desert Valley Medical Group
02.2023 - Current
Front Office Receptionist/Billing Specialist
James Sweeney DDS
08.2020 - Current
Lead Front Office/Treatment Coordinator
Dr. Christopher Henderson DMD
06.2018 - 08.2020
Office Manager
Dr. Krikor Derbabian DMD
11.2012 - 02.2018
Implant Coordinator/Lead Surgical Assistant
Dr. Michael LaPuma DMD
03.2005 - 11.2012
Business Management
Santa Barbara Business College
High School Diploma -
Santa Maria High School
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