Summary
Overview
Work History
Education
Skills
Timeline
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Holly Gonzales

Las Vegas

Summary

Enthusiastic server with strong communication skills and a passion for food, adept at multi-tasking and handling high-volume service with a friendly demeanor.

Overview

21
21
years of professional experience

Work History

Food Server

IHOP
11.2023 - 09.2024
  • Worked as a food server at a busy restaurant handling high-volume orders with efficiency and accuracy
  • Provided exceptional customer service and ensured customer satisfaction by taking orders and addressing any concerns or issues promptly
  • Managed cash transactions and processed payments accurately and efficiently
  • Adhered to food safety and hygiene standards to ensure the health and safety of customers and staff
  • Worked as part of a team to deliver a positive dining experience for customers and support the overall success of the restaurant

Pastry Chef

J and H Creations
05.2017 - 07.2023
  • Maintained cleanliness and organization in the kitchen, following food safety standards and procedures
  • Provided exceptional customer service, engaging with patrons and addressing any concerns or special requests
  • Collaborated with culinary team to design and execute dessert menus for restaurant specials and events
  • Developed and executed creative pastry recipes, adapting to seasonal ingredients and customer preferences
  • Managed inventory, ordered supplies, and controlled costs to meet budget goals
  • Participated in food tastings and competitions, showcasing pastry skills and creativity
  • Trained and mentored junior pastry chefs and interns, fostering a positive and productive work environment
  • Managed daily operations of a busy bakery, overseeing staff and ensuring high-quality product output

Food Server

Denny's
06.2008 - 03.2016
  • 3 years of experience as a server in a high-volume restaurant
  • Proven ability to work efficiently in a team setting
  • Skilled in taking and delivering orders accurately
  • Demonstrated ability to upsell menu items and increase sales
  • Proficient in handling cash transactions and processing payments
  • Strong knowledge of food and beverage menu items
  • Experienced in providing exceptional customer service in a fast-paced environment

OB Tech

St John's Hospital
03.2005 - 08.2008
  • Skilled in operating ultrasound equipment and monitoring fetal heart rates
  • Strong communication and teamwork skills developed through working closely with OB/GYNs and other healthcare professionals
  • Knowledge of electronic medical record systems and patient documentation
  • Experience in providing emotional support and education to expectant mothers
  • Proven track record of providing compassionate and attentive care to laboring patients
  • Demonstrated ability to handle high-stress situations and maintain patient confidentiality

Food Server

Marie Callender's
03.2004 - 03.2008

Education

PASTRY CERTIFICATE - Customer service, Food safety, Menu knowledge, Order accuracy, Communication, Multi-tasking, Attention to detail, Problem-solving, Teamwork, Time management, Sterile Technique, Labor Support, Ultrasound Imaging, Fetal Monitoring, Patient Care, Medical Terminology, Critical Thinking, Electronic Health Records

Le cordon bleu
Las Vegas, NV
01.2015

Skills

  • Customer service
  • Food safety
  • Menu knowledge
  • Order accuracy
  • Communication
  • Multi-tasking
  • Attention to detail
  • Problem-solving
  • Teamwork
  • Time management
  • Sterile Technique
  • Labor Support
  • Ultrasound Imaging
  • Fetal Monitoring
  • Patient Care
  • Medical Terminology
  • Critical Thinking
  • Electronic Health Records
  • Professional attitude
  • Food handling
  • Order taking
  • Cash handling

Timeline

Food Server

IHOP
11.2023 - 09.2024

Pastry Chef

J and H Creations
05.2017 - 07.2023

Food Server

Denny's
06.2008 - 03.2016

OB Tech

St John's Hospital
03.2005 - 08.2008

Food Server

Marie Callender's
03.2004 - 03.2008

PASTRY CERTIFICATE - Customer service, Food safety, Menu knowledge, Order accuracy, Communication, Multi-tasking, Attention to detail, Problem-solving, Teamwork, Time management, Sterile Technique, Labor Support, Ultrasound Imaging, Fetal Monitoring, Patient Care, Medical Terminology, Critical Thinking, Electronic Health Records

Le cordon bleu

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