Holly Grigson
Mount Pleasant,TX
Summary
Proactive and goal oriented professional with 22 years of customer service experience. Expert in team management and payroll, enhancing operational efficiency and staff performance. Proven track record in training and mentoring, fostering a culture of excellence and responsiveness to customer feedback. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Silver Grill and Cantina
Mount Vernon, TX
10.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Server
Two Senoritas
Mount Pleasant, TX
03.2015 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Import Coordinator
TexTrail Trailer Parts
Mount Pleasant, TX
10.2020 - 11.2021
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
HR Payroll Specialist
Jordan Services
Mount Vernon, TX
09.2016 - 01.2020
- Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
- Reduced manual intervention requirements in repetitive tasks through automation of key processes using advanced software tools designed specifically for HR/payroll operations management.
- Supported overall corporate financial strategy by providing detailed reports on labor costs and trends gleaned from careful analysis of payroll data.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
Server Trainer
Plucker Wing Bar
Dallas, TX
08.2012 - 05.2015
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Shift Supervisor
Braums Ice Cream And Dairy
McKinney, TX
06.2014 - 11.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Legal Office Management
Northeast Texas Community College
Mount Pleasant, TX01-2018
Patient Care Technician
PCI Health Training Center
Richardson, TX01-2012
GED -
Northeast Texas Community College
Mount Pleasant, TX01-2003
Skills
- Team management
- Customer service(22 years)
- 10-key
- Microsoft Office(Excel, Word, Powerpoint)
- Quickbooks
- Payroll
- Type 60wpm
Timeline
Restaurant Manager
Silver Grill and Cantina
10.2023 - Current
Import Coordinator
TexTrail Trailer Parts
10.2020 - 11.2021
HR Payroll Specialist
Jordan Services
09.2016 - 01.2020
Server
Two Senoritas
03.2015 - 10.2023
Shift Supervisor
Braums Ice Cream And Dairy
06.2014 - 11.2014
Server Trainer
Plucker Wing Bar
08.2012 - 05.2015
Legal Office Management
Northeast Texas Community College
Patient Care Technician
PCI Health Training Center
GED -
Northeast Texas Community College