Holly Harris
Omaha,NE
Summary
Dynamic manager with a proven track record at Mamas Pizza Midtown, excelling in staff training and operational efficiency. Skilled in strategic planning and financial management, I strive to foster a positive work culture, achieving company goals while enhancing service quality. Committed to driving team performance and exceeding business goals through effective leadership.
Overview
22
22
years of professional experience
Work History
Manager
Mamas Pizza Midtown
02.2020 - Current
- Managing store employees and day to day operations to ensure efficient workflow and high-quality service delivery.
- Hiring, training and mentoring staff on systems, service protocols and food safety standards.
- Developed bilingual operational instruction manuals to aid in training our diverse staff.
- Creating schedules to optimize labor allocation based on peak business hours.
- Implementing strategies to optimize financial performance, identifying key areas for cost reduction and revenue increase.
- Fostered a positive work environment through fair practices for all employees.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Promoting a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieving company goals by executing strategies that support optimal financial performance.
- Reducing operational costs through process improvement initiatives.
- Overseeing and improving quality of production and service.
- Supporting upper management in working with suppliers.
- Maximized performance by monitoring daily activities and mentoring team members.
Bartender
Mamas Pizza
01.2017 - 02.2020
- Delivered exceptional customer service, ensuring positive guest experiences and repeat business.
- Mixed and served beverages accurately, adhering to established recipes and presentation standards.
- Maintained bar cleanliness and organization, enhancing workflow efficiency during peak hours.
- Trained new staff on bartending techniques and customer service protocols, fostering team collaboration.
- Resolved customer complaints effectively, promoting a welcoming atmosphere and ensuring guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Director of Business Development
Carenet Healthcare Services
10.2008 - 11.2016
- Responsible for developing strategic partnerships with C level executives with Fortune 500 companies to implement technology and customer care service operations designed to enhance their support their business and customer needs while reducing overhead.
- Working closely with cross-functional teams to drive business growth initiatives and improve operational efficiency for Carenet and our clients.
- Secured new revenue opportunities annually through market analysis and competitive intelligence.
- Executed sales strategies that increased client acquisition and retention rates significantly.
- Overseeing existing client programs and performance outcomes.
- Meeting and exceeding established sales quotas year after year.
- Earning the prestige Presidential Award for over performing sales quotas.
Director of Sales
West Corporation, West Direct and Impulse Response Group
02.2004 - 10.2008
- Executed comprehensive sales strategies to drive revenue growth across multiple channels for multiple divisions within West Corporation.
- Analyzed markets and trends to identify opportunities for product positioning and competitive advantage.
- Established strong partnerships with industry leaders to expand brand recognition and drive business growth.
- Established and maintained key client relationships with C level executives within many industries, primarily fortune 1000 companies, enhancing client loyalty and retention through personalized service.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
Education
No Degree - Cosmetology
Josephs Cosmetology School
Kearney01-2000
Skills
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Policy implementation
- Workforce management
- Financial management
- Work prioritization
- Vendor management
- Positive attitude
- Problem-solving
- Multitasking Abilities
Timeline
Manager
Mamas Pizza Midtown
02.2020 - Current
Bartender
Mamas Pizza
01.2017 - 02.2020
Director of Business Development
Carenet Healthcare Services
10.2008 - 11.2016
Director of Sales
West Corporation, West Direct and Impulse Response Group
02.2004 - 10.2008
No Degree - Cosmetology
Josephs Cosmetology School