Job Search Status
Open to workDesired start date: Flexible
Open To Work
Holly Hartsfield
LaFayette,Ga
Work Preference
Summary
Dedicated professional with extensive experience in administration and customer service. Self discipline while working remotely. Known for exceptional attention to detail, resilient and strong networking abilities. Committed to enhancing operational efficiency and client satisfaction through effective communication and relationship-building.
Overview
15
15
years of professional experience
Work History
Senior Administrator
Alhambra Shrine
Chattanooga, TN
07.2018 - Current
- Developed and implemented office procedures to enhance workflow efficiency.
- Managed administrative operations to ensure efficient organizational processes.
- Managed over 1000 members keeping them in order and made sure they were no errors.
- Coordinated communication between departments to streamline project execution.
- Oversaw scheduling and logistics for meetings and events, optimizing resource allocation.
- Mentored junior staff on best practices in administration and customer service.
- Led training sessions for new hires, fostering a collaborative work environment.
- Maintained accurate records and documentation to support compliance and reporting requirements
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
Dispatcher Coordinator
Redco Mobile
Ringgold, GA
08.2023 - 01.2026
- Coordinated daily dispatch operations of up to 100+ calls a day, optimizing routes for efficiency and timely deliveries.
- Managed communication between drivers and clients, ensuring clear updates and service satisfaction.
- Developed training materials for new dispatch staff, enhancing onboarding effectiveness and operational knowledge.
- Implemented tracking systems to monitor vehicle locations, improving response times and resource allocation.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Account Manager
Rent A Center Warehouse & Retail Store
Crestview, FL
03.2011 - 01.2024
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Made 50+ outgoing calls daily to keep the accounts on track or to collect on the accounts that were delinquent.
- Managed account portfolios, ensuring timely follow-ups on service agreements and payments.
- Coordinated product deliveries and inventory management to optimize warehouse operations.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Implemented strategic initiatives that increased sales opportunities within existing accounts.
- Oversaw contract negotiations, ensuring compliance with company policies and client expectations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Associate of Science - Social Work
Georgia Northwestern Technical College
Rome, GA05-2021
High Ticket Sales Certificate - High Ticket Sales
She Sells Academy
Remote 06-2026
Skills
- Systems management
- Closing deals
- Customer service
- Problem-solving
- Attention to detail
- Personable and approachable
- Resilience under pressure
- Networking
- Objection handling
- Building rapport
Timeline
Dispatcher Coordinator
Redco Mobile
08.2023 - 01.2026
Senior Administrator
Alhambra Shrine
07.2018 - Current
Account Manager
Rent A Center Warehouse & Retail Store
03.2011 - 01.2024
High Ticket Sales Certificate - High Ticket Sales
She Sells Academy
Associate of Science - Social Work
Georgia Northwestern Technical College