Holly Hepler
Ann Arbor
Summary
Experienced and motivated restaurant/cafe supervisor with an aptitude for connecting with guests and creating lasting impressions. Enthusiastic about encouraging great service through leadership, cooperation, and communication. Excellent time management skills that prioritize accuracy and quality. Excited by opportunities to work collaboratively with others to improve upon existing systems or create new ones that enhance guest experience and encourage the growth of the business.
Overview
4
4
years of professional experience
Work History
Roadshow Supervisor
Zingerman’s Roadhouse
11.2022 - 11.2025
- Supervised 4-6 staff members on shift, managing staff performance through effective delegation and promoting quality service
- Coordinated with suppliers to manage daily inventory and ordering with a focus on waste reduction and optimal stocking
- Trained and mentored staff on on-the-job skills and fostered success in new hires
- Created amazing food and beverages in a timely manner with great attention to detail
- Tackled problems internally and externally with enthusiasm in order to produce inventive solutions
- Collaborated with other leaders and shared ideas to promote business growth
- Built on existing standards of internal service by cultivating a cooperative and highly communicative culture
Waterpark Attendant
Rolling Hills County Park
05.2022 - 09.2022
- Directed patrons to rides, seats, and attractions
- Monitored activities to ensure adherence to rules and safety procedures
- Utilized emergency shut-down and evacuation procedures
- Handled guest related emergencies while coordinating with medical service providers
- Provided information about the park and its many attractions to patrons
Education
High School Diploma -
Pioneer High School
Ann Arbor, MI06-2020
Skills
- Customer service
- Espresso machinery
- Safe food handling practices
- Cash handling
- Scheduling
- Toast POS
- Sales promotion
- Task delegation
- Inventory management
- Training and mentoring
Timeline
Roadshow Supervisor
Zingerman’s Roadhouse
11.2022 - 11.2025
Waterpark Attendant
Rolling Hills County Park
05.2022 - 09.2022
High School Diploma -
Pioneer High School