Holly Hinton-Morgan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic supervisor successful at motivating, boosting performance, and building team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
26
26
years of professional experience
Work History
Supervisor
InspiriTec, Inc.
12.2015 - Current
- Independently analyzes, problem-solves, and corrects issues including but not limited to personnel data discrepancies, data correction, and errors received from online applications for customers all around the world but mainly overseas
- Exercises extensive IT knowledge and experience of over 30 applications, including but not limited to, Learning Management System (LMS), Beneficiary Support Tool (BST), Service Now (SNOW), DS Access Station, Real Time Automated Personnel Identification System (RAPIDS), Defense Enrollment Eligibility Reporting System (DEERS)
- Documents all requests for assistance using 2 automated ticketing systems
- Provides expert technical and records guidance and instruction to all those enrolled or attempting to enroll in DEERS
- Generates letters that provide eligibility, certificate of credible coverage, and others as needed
- Assists with correcting and generating the Affordable Care Act (ACA) 1095-B/C Forms
- Operates multiple mainframe databases to research information for interpretation and explanation
- Serves as the Incident Coordinator (IC) for the Systems Restoration Team (SRT)
- Effectively expresses information and solutions to individuals or groups considering audience and nature of information making clear convincing interface with multiple agencies/vendors to support the needs of the call center environment
- Serves as senior customer technical analyst, resolving the most complex customer problems with hardware and software applications
- Evaluates and recommends improvements to operating processes and knowledge documents to more effectively assist customers with resolutions
- Assists in diagnosing hardware technical issues and escalates for requisitions of replacement equipment.
Probation and Parole Officer
Department Of Corrections Probation Parole
02.2015 - 05.2015
- Supervision of assigned probationers and parolees
- Assisted with rehabilitation services for offenders
- Prepared and maintained detailed client records and reports utilizing multiple applications
- Provided testimony and evidence in hearings when offenders violated their Conditions of Supervision
- Arrested and transported Offenders
- Performed drug and alcohol testing
- Monitored payment of fees, restitution, community service work, and employment
- Responsible for the administration of the Interstate Compact and processing Civil Rights Restoration requests submitted by ex-offenders
- Certification in weapons training, chemical training, and first-aid administration.
Training Instructor / Substitute Teacher
Department Of Defense Education Activity
08.2008 - 03.2014
- Advised education professionals of students' physical abilities or disabilities and the accommodations required to enhance their school performance
- Adapted instructional techniques to the age and skill levels of students
- Maintained thorough student records to document attendance, participation, progress, and ensuring confidentiality of all records
- Communicated progress to students, parents, or teachers via written progress reports, in-person conferences, by phone, or by email
- Monitored student performances and assisted students in academic environments
- Generated lesson plans in accordance with the assigned curriculum.
Automated Logistical Specialist
KY National Guard
11.2001 - 05.2005
- Reviewed and verified quantities received against contracts, purchase requests, and shipping documents
- Simplified and standardized the collection and use of maintenance data.
Intelligence Analyst
Counter Drug Task Force - Assigned to the Tacoma Police Department, Special Investigations Division
08.1999 - 09.2001
- Prepared monthly statistical information
- Handled public complaints regarding drug and gang activity
- Assigned complaints to be investigated to respective agents.
Administrative Specialist
WA National Guard
09.1998 - 09.1999
- Performed typing, clerical duties
- Provided technical guidance on administrative matters
- Established and maintained stock records and other documents, such as inventory, material control, accounting, and supply reports
- Answered inquiries from staff
- Composed routine correspondence, messages, reports, and forms.
Military Police
Army National Guard
11.1997 - 09.1998
- Enforced military laws and regulations
- Foot and vehicle patrolling
- Traffic and crowd control
- Crime scene security, response, and processing
- Use of firearms
- Reconnaissance & surveillance
- Assisted, protected, and defended
- Area security operations.
Education
Master of Science in Forensic Psychology - Forensic Psychology
Walden University
Bachelor of Science - Administration of Justice
University of Louisville
Louisville05.2006
Skills
- Microsoft Applications
- O365
- General Clerical Skills
- Customer Service
- Supply/Merchandise Management
- Safety
- Teaching & Training Methodologies
- Troubleshooting Internet Applications
- Law Enforcement/Security/Criminal Justice/Corrections
- Familiar with the Spanish language
- CPR Certified
Security Clearance
- Public Trust, 2015
Timeline
Supervisor
InspiriTec, Inc.
12.2015 - Current
Probation and Parole Officer
Department Of Corrections Probation Parole
02.2015 - 05.2015
Training Instructor / Substitute Teacher
Department Of Defense Education Activity
08.2008 - 03.2014
Automated Logistical Specialist
KY National Guard
11.2001 - 05.2005
Intelligence Analyst
Counter Drug Task Force - Assigned to the Tacoma Police Department, Special Investigations Division
08.1999 - 09.2001
Administrative Specialist
WA National Guard
09.1998 - 09.1999
Military Police
Army National Guard
11.1997 - 09.1998
Master of Science in Forensic Psychology - Forensic Psychology
Walden University
Bachelor of Science - Administration of Justice
University of Louisville
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